・Delivery Area: Japan only (expansion planned)

・Shipping Carriers: Japan Post, Yamato Transport

・Shipping Methods:

【Japan Post】

Click Post

Yu-Packet Post mini

Yu-Packet Post

【Yamato Transport】

Nekopos

Takkyubin Compact

Yamato Takkyubin

・Delivery Timing: Shipment within [3 business days] after order confirmation (payment completion)

※For pre-order items, backordered items, or bulk purchases, we will contact you individually.

・We cannot accommodate delivery date/time requests due to shipping method constraints.

Please order with sufficient time and flexibility.

Same-day shipping may be possible in some cases; if desired, please note this in the comments section.

・Shipment Notification: We will send an email to the address you provided via BASE on the day of shipment.

Please double-check that @thebase.in is not filtered as spam in your email settings

and that the registered email address is correct.

Please select one of the following nine payment methods:

① Pay ID Post-Pay

② Credit Card Payment

③ Amazon Pay

④ d Payment

⑤ au PAY (au Simple Payment)

⑥ SoftBank Combined Payment / Y!mobile Combined Payment

⑦ Bank Transfer

⑧ Convenience Store Payment or Pay-easy

⑨PayPal (Credit Card/Bank Account)

Usage Details for Each Method

①Pay ID Post-Pay

For details on Pay ID Post-Pay, please refer to this page.

②Credit Card Payment

The credit card brands accepted at our store are listed below.

・VISA・MasterCard・American Express Card (AMEX)・JCB・Diners Club

Debit cards and prepaid credit cards are also accepted.

※We do not accept credit cards issued overseas.

We do not support revolving or installment payments at the time of purchase.

Only one-time payments are possible.

Please check with your card issuer regarding the possibility of changing to revolving or installment payments after purchase.

③Amazon Pay

You can pay using credit cards registered with Amazon Pay or Amazon Gift Cards.

Please note that your order on “BASE” will not be completed until the Amazon Pay side of the transaction is finalized.

For questions regarding Amazon Pay or its registration/usage methods, please check [here] and contact Amazon Pay directly.

④ d Payment

Please refer to here for usage instructions.

⑤ au PAY (au Simple Payment)

Please refer to here for usage instructions.

⑥SoftBank Combined Payment / Y!mobile Combined Payment

Please refer to here for usage instructions.

⑦Bank Transfer

Please refer to here for usage instructions.

⑧Convenience Store Payment or Pay-easy

Please pay at a nearby convenience store by the due date using the reference number and phone number provided in the email sent at the time of purchase.

Please check here for payment procedures at each convenience store.

Pay-easy allows online payment.

Enter the collection agency number, customer number, and confirmation number on your bank's direct payment page to complete payment.

Check here for participating financial institutions.

⑨PayPal (Credit Card/Bank Account)

Payment can be made using credit cards, debit cards, or bank accounts registered with PayPal (*).

※Depending on the items ordered and the total amount, PayPal may not allow payment via bank account.

When selecting PayPal payment during your BASE purchase, after entering your buyer information, you will be redirected to PayPal's payment screen (PayPal payment is not available for purchases made via the app).

Please note that your BASE order will not be completed until the PayPal payment process is finished.

We cannot accept cancellations or returns due to customer circumstances after an order has been confirmed.

Please double-check your order details before confirming your purchase.

・Regarding the cooling-off period:

As online shopping is considered mail-order sales, the cooling-off period does not apply.

・We exercise utmost care in managing and shipping products. However, if a defective item is delivered or an incorrect item arrives, we will exchange it for an identical, non-defective product.

If replacement is impossible due to stock shortages, we will either issue a refund or exchange the item for another of equal value.

In such cases, you must contact us within one week of receiving the item (including the delivery date) by emailing the address provided in the shipment confirmation email. Please include your order number and full name. We will then contact you regarding the appropriate procedure, such as return shipping or refund, based on the situation.

【We cannot accept exchanges in the following cases】

・If you do not contact us within one week of receiving the product (excluding missing items)

・If the product is lost due to customer responsibility

・If the product is soiled or damaged due to customer responsibility

・If the product has been used even once

“My order hasn't arrived”

You can track your order using the tracking service provided by each shipping carrier. The tracking information URL is included in the shipping confirmation email. Please check there. If your order hasn't arrived two weeks after shipment, or if you cannot find the tracking number, please contact us at the email address provided in the shipping confirmation email. Be sure to include your order number and name in your inquiry.

“I want to cancel my order”

We cannot accept cancellations, changes, exchanges, or returns after an order has been confirmed due to customer circumstances.

Please double-check your order before confirming it.